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We would like to make your holiday as
enjoyable as possible. To help us, here are a few guidelines.
This is a non-smoking property.
General. We have compiled the website as accurately as possible. However we
cannot be held responsible for any changes within the local area e.g.
availability of local facilities, opening times etc. We do advise you to check
information you may be relying on.
Pets. Pets are welcome, (a maximum of two well-behaved dogs). They must be kept
off the furniture, out of the bedrooms and the yard and not left alone in the
property.
Cancellation. A deposit of 25% of the booking fee is payable at the time of
booking. The deposit, once paid, is not refundable. The remainder of the rental
fee is payable 8 weeks before the commencement date of the holiday. If a booking
is cancelled within eight weeks before the commencement of your holiday (i.e.
once the full rental has been paid), we will make the property available for
re-let. If we are able to re-let, we will refund the rental fee, less the deposit
moneys. However, if we are unable to re-let, we will have to retain the full
rental fee paid. It is for this reason that we recommend that you make your own
arrangements for holiday cancellation insurance cover.
Cleanliness and Damage at Primrose Cottage. We do our best to ensure that the
cottage is clean and ready for your arrival. However, as a condition of booking, we do ask you to undertake to keep the premises and all furniture, fixtures,
fittings and effects in or on the premises in the same state of repair and
condition as at the commencement of the holiday. We also ask you to leave the
premises in the same state of cleanliness and general order in which it was
found. We understand that accidents can happen – however, you should compensate
us as owners for any damage and breakages which may occur (fair wear and tear
excepted.)
Problems. We hope that you will have a very enjoyable holiday and will do
everything we can to make that happen. However, at some point, problems may
occur. Let us know, and we will do our best to sort them out.
Arrival and departure. Arrivals should be after 4:0 p.m. please, so that the
cottage can be cleaned and prepared. Departure is by 10:0 a.m. By agreement, it
may be possible to change these times.
Personal belongings. Guests need to take responsibility for their own belongings.
The Back Yard. The yard at
the rear is not part of the property and can only be used for access to the
dustbin. It must not be used for other purposes, in particular for pets or
barbecues.
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